Privacy Policy
Last updated: February 2026
1. Data We Collect
When you book a transfer, we collect: your name, email address, phone number, pickup and drop-off addresses, travel dates and times, and payment information. We may also collect flight numbers for airport transfers.
2. How We Use Your Data
We use your personal data to: process and confirm your booking, assign a driver, communicate journey details via email or WhatsApp, process payments, and improve our service. We do not sell your data to third parties.
3. Third-Party Services
We use the following third-party services that may process your data:
- Monri — Payment processing (card details are handled directly by Monri and never stored on our servers)
- WhatsApp (Meta) — Customer communication
- Google Analytics — Anonymous website usage analytics
- Cloudflare — Website hosting and CDN
4. Data Retention
Booking records are retained for 2 years for operational and legal purposes. Payment records are retained as required by Bosnian tax law. You can request deletion of your personal data at any time.
5. Your Rights (GDPR)
You have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, object to processing, and receive your data in a portable format. To exercise these rights, contact us at info@sarajevoryde.com.
6. Cookies
Our website uses essential cookies for functionality and analytics cookies (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings.
7. Data Security
We protect your data using industry-standard encryption (HTTPS/TLS), secure payment processing (PCI-DSS compliant via Monri), and access controls. Only authorised personnel can access booking data.
8. Contact
For privacy-related enquiries, contact our data controller at info@sarajevoryde.com.